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Exchange & Returns


Returns

We understand that shopping online can sometimes be difficult. To ensure you’re always happy with your purchases, we accept exchanges or exchange for store credit with the following terms and conditions:

If your purchase is not what you expected: You can notify us by email or phone within the first 5 days of receiving your item with an explanation as to why you wish to exchange the goods.  The item must then be returned with original tags and packaging to our store within 7 days of receiving the goods. Postage will be at the expense of the customer.

If the sizing is incorrect, you may exchange for a correct size or store credit by notifying us via email within 5 days of receiving your goods. The customer is responsible for return postage costs.

If you receive your parcel in a damaged condition, the product may be returned. In this instance, you may opt to have the product replaced at no extra charge or alternatively receive a full refund once goods have been returned - excluding postage and handling. You will need to notify us via email within 5 days of receiving damaged goods in order to receive an exchange or refund.

Faulty/Damaged Items:  We try to check all items prior to dispatch, but should an item arrive faulty or damaged, please let us know immediately (within 24 hours of receipt), and we will work out the best way to rectify it. Please send a photograph of the damage as soon as possible. Occasionally we do get it wrong - we're only human! If we've sent you the wrong item please let us know asap.

Our returns address is:
Mirth BT Centre, M Floor
23 Wong Chuk Hang Rd
Wong Chuk Hang
Hong Kong

You can call us on +852 2553 9811 or email us info@mirthhome.com